Have you ever worked for a client from another country and got confused and frustrated? Or maybe the customer got angry with you, and you have no idea why. If you have experienced those situations, then this talk is for you!

Working with people from other cultures is not always easy. It can become a big mess and full of confusions. But it does not have to! This talk will help you to understand and serve your clients better. First I will explain what the main differences between cultures are and how you can find out what is important to your client.

Then I will walk through some very practical day-to-day situations and show how you can deal with them, so that your customer will appreciate your work more. Only happy clients will come back to you, give you more work and refer you to other customers. Your long term success depends on the satisfaction of your customers, so let’s learn some hacks that will make them happy.